Substantially improve efficiency, and give your customers the digital experience they now expect
In many companies the collections team operates within multiple systems (typically ERP and spreadsheets) with cumbersome access to management information and documents (eg: invoices, proof of delivery). If a query has to be referred to sales, the collections team typically use the email system and a manual process follows.
And this all makes home working difficult.
Reduced costs and improved cash position
Automating and prioritising workflows reduces costs and enhances results, especially cash position. Typically, you would expect to increase outgoing call capacity per collector by 50% and you would expect to reduce Days Sales Outstanding (DSO) by 10% or more. If your DSO is 50 days, that is 5 days’ cash. We can support this with tools and techniques which address specific issues. For example, we have a tool that you can use to manage and reduce high volumes of deductions. And a single operating platform enhances inter-team collaboration.
By automating and optimising processes, you eliminate low-value repetitive manual work freeing up the team to focus on where they add maximum value – collaborating with customers and sales. By equipping them with the tools to do the job you empower and motivate them to deal with customers in an informed and professional manner
Agile Credit Management provides the ability to operate and have information all in one system, and to collaborate with Sales within that system. It enables highly efficient remote working – your people just login.
Most people now take the way they interact with business as a consumer into the B2B marketplace – they expect a similar experience. Online access, efficient collections processes and the ability to deal with well-informed credit and sales teams demonstrate to your customer that your business has invested in customer service.
Call +44 20 7813 2182
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